Privacy Policy

1. Introduction

Prozilli Entertainment ("Prozilli," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services, including prozilligaming.com, our Discord bots, ZO Syndicate RP FiveM server, and related platforms.

By using our Services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide to us, including:

• Account Information: When you link platform accounts (Discord, Twitch, YouTube, etc.), we collect your username, user ID, email address (if authorized), and profile information
• Purchase Information: For merchandise orders, we collect your name, shipping address, email, and payment information (processed by Stripe)
• Communication Data: Messages sent through our Discord servers, stream chats, and direct communications with our team
• Support Requests: Information provided when you contact us for help or feedback
• ZO Syndicate RP Data: Character information, roleplay logs, and in-game activity

2.2 Information Collected Automatically

When you use our Services, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent, click patterns
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: See our Cookie Policy for details

2.3 Information from Third-Party Platforms

When you connect third-party accounts, we may receive:

• Discord: User ID, username, discriminator, avatar, email (if authorized), server memberships
• Twitch: User ID, display name, profile image, follower/subscriber status, stream activity
• YouTube: Channel ID, channel name, subscriber count, video metadata
• Kick: User ID, username, follower status, stream activity
• TikTok: User ID, username, video metadata, follower count
• X (Twitter): User ID, handle, profile information, tweet interactions
• Facebook/Instagram: User ID, page information, follower data (with appropriate permissions)
• Trovo: User ID, username, stream activity

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Operate and maintain our Services
• Process transactions and deliver merchandise
• Manage your account and linked platforms
• Provide customer support
• Send transactional communications (order confirmations, shipping updates)

3.2 Platform Features

• Power Lisa Bot features (AI chat, moderation, notifications)
• Deliver stream alerts and go-live notifications
• Bridge chat between platforms (Twitch/YouTube/Kick to Discord)
• Display follower counts and statistics
• Enable ZO Syndicate RP character management

3.3 Improvement and Analytics

• Analyze usage patterns to improve our Services
• Develop new features and content
• Monitor and prevent fraud and abuse
• Ensure technical functionality and security

3.4 Communication

• Send important updates about our Services
• Respond to your inquiries and requests
• With your consent, send promotional communications

4. AI-Powered Features

Our Services include AI-powered features through Lisa Bot, powered by Groq. When you interact with Lisa:

• Your messages may be processed by our AI provider to generate responses
• Conversation context may be temporarily stored to maintain coherent conversations
• We do not use your conversations to train AI models
• AI responses are generated dynamically and may vary

You can opt out of AI interactions by not mentioning or directly messaging Lisa Bot.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Stripe: Payment processing
• Printful: Merchandise fulfillment
• Cloudflare: Security and content delivery
• Groq: AI processing for Lisa Bot
• Cybrancee: Server hosting
• RocketNode: FiveM server hosting

5.2 Platform Integrations

When you use features that bridge platforms, information may be shared between services (e.g., chat messages bridged from Twitch to Discord).

5.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.4 Business Transfers

If Prozilli Entertainment is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5.5 With Your Consent

We may share information for any other purpose with your explicit consent.

6. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes described in this policy. Specifically:

• Account Data: Retained while your account is active and for 30 days after deletion request
• Transaction Records: Retained for 7 years for legal and tax purposes
• Chat Logs: Discord messages are retained according to Discord's policies; bridged messages may be retained for up to 90 days
• ZO Syndicate RP Data: Character data retained while active; deleted 6 months after account inactivity
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

7. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and updates
• Access controls limiting who can access your data
• Secure data centers with physical security measures
• OAuth token encryption for linked platform accounts

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights and Choices

8.1 Access and Portability

You can request a copy of your personal data by contacting us at privacy@prozilli.com. We will provide your data in a commonly used, machine-readable format.

8.2 Correction

You can update your account information through linked platform settings or by contacting us.

8.3 Deletion

You can request deletion of your personal data by contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.

8.4 Unlinking Accounts

You can unlink connected platform accounts at any time through our website or by contacting us. This will revoke our access to that platform's data.

8.5 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any marketing email or by contacting us.

9. International Data Transfers

Our Services are operated from the United States. If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our servers or service providers are located.

By using our Services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

10. Regional Privacy Rights

10.1 European Economic Area (GDPR)

If you are in the EEA, you have additional rights under the General Data Protection Regulation, including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

10.2 California Residents (CCPA)

California residents have specific rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to request deletion of personal information
• Right to non-discrimination for exercising these rights

11. Children's Privacy

Our Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

ZO Syndicate RP is strictly for users 18 years of age and older due to mature content.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. For significant changes, we may also notify you via email or through our Discord servers.

Your continued use of our Services after any changes indicates your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

For GDPR-related inquiries, you may also contact our designated representative in the EU by emailing gdpr@prozilli.com.